Boetiek respects your privacy and is committed to protecting your personal information.

We collect customer information solely for the purpose of processing orders, improving our service, and communicating with you where necessary.

Your information will never be sold or shared with third parties, except where required to fulfil your order (such as courier services).

By using our website, you consent to the collection and use of your information in accordance with this policy.

At Boetiek, each piece is carefully curated with intention—designed to be worn, loved, and kept. We encourage thoughtful purchasing and are always available to assist with sizing and styling prior to checkout.

Our Policy

Full-priced items may be returned for exchange or store credit within 7 days of purchase, provided that:

• The item is unworn, unwashed, and in original condition
• All original tags are attached
• Proof of purchase is provided

Discounted or sale items are final sale and are not eligible for return or exchange under any circumstances.

Refunds, Reversals & Store Credit

South African Card Holders

• Refunds (including card reversals or EFT payments) are only applicable for items that are returned within 7 days and that are undamaged and not faulty. 
• Such items must be returned and presented within 7 days of purchase to qualify.
• Approved refunds will be processed:
  • Back onto the original card used for purchase, or
  • Via EFT

For all other returns, a store credit will be issued. No refunds or reversals will apply.

International Card Purchases

• Refunds via bank transfer or card reversal are not available
• Returns will be issued as store credit only
• If a store credit cannot reasonably be used, a cash refund may be considered in exceptional cases, subject to management approval
• A 15% processing fee will be applied to any approved cash refund
• All requests must be made within 7 days of purchase

In-Store Purchases

Returns and exchanges must be completed in-store within 7 days of purchase.

Online Orders

Return requests must be submitted within 5 days of delivery in order for item to arrive back in store reliably within 7 days. 

Return courier costs are the responsibility of the customer, unless otherwise agreed in exceptional circumstances.

The store needs to be contacted prior to return courier and once approved, items must be returned to Boetiek promptly.

Condition of Returns

All items are inspected upon return. Boetiek reserves the right to decline any return that does not meet the above requirements.

A Note on Our Approach

We are committed to maintaining a refined and considered retail experience. Our policy is designed to balance flexibility with the integrity of a curated boutique environment.

Our team is always available to assist in finding an alternative that works beautifully for you.

Contact

For all return requests or queries:
info@boetiek.shop
WhatsApp: +27 76 480 7037

Shipping & Delivery Policy

At Boetiek, we aim to ensure a seamless and reliable delivery experience, reflecting the care with which each piece is selected.

Delivery Within South Africa

• Free delivery on all orders over R 2 000
• A flat rate of R230 applies to orders under R 2 000
• All orders are delivered within 3–5 working days

Order Processing

• Orders are processed within 1–2 working days
• Once dispatched, you will receive a tracking link via email or SMS

Delivery Areas

We deliver nationwide across South Africa, with a focus on reliable service to both major cities and outlying areas.

• Cape Town deliveries may arrive sooner depending on location
• Outlying or remote areas may experience slight delays

Important Notes

• Deliveries are made during business hours (Monday–Friday)
• Please ensure that the delivery address provided is accurate to avoid delays
• A contact number is required for courier coordination

In-Store Collection

You are welcome to collect your order from our boutique:

Boetiek
79 Kloof Street
Cape Town

You will be notified once your order is ready for collection.

International Shipping

We do not currently offer international shipping.

Contact

For any delivery-related queries:
info@boetiek.shop
WhatsApp: +27 76 480 7037

By using this website and placing an order with Boetiek, you agree to the following terms.

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

Prices are displayed in South African Rand (ZAR) and are subject to change without notice.

Boetiek reserves the right to refuse or cancel any order where necessary, including in cases of pricing errors or suspected fraud.

All content on this website, including imagery and text, is the property of Boetiek and may not be used without permission.

Use of this website is at your own risk.