WEBSITE LEGAL NOTICE

Last updated: 1 September 2026

This website, www.boetiek.shop, is owned and operated by Boetiek Shop (Pty) Ltd, trading as Boetiek (“Boetiek”, “we”, “us” or “our”).

BUSINESS INFORMATION

Registered name: Boetiek Shop (Pty) Ltd
Trading name: Boetiek
Registration number: 2025/730887/07
Registered address: 79 Kloof Street, Gardens, Cape Town, Western Cape, 8001
Email: info@boetiek.shop
Website: www.boetiek.shop
Country of registration: Republic of South Africa

WEBSITE USE

By accessing or using this website, you agree to comply with this legal notice and any other policies published on the website.

You may use this website only for lawful purposes. You may not attempt to interfere with the website’s operation, gain unauthorised access to it, introduce malicious software, misuse its content or use the website in a manner that infringes the rights of Boetiek or any other person.

PRODUCT INFORMATION, IMAGES AND PRICING

Boetiek takes reasonable care to ensure that the product descriptions, prices, photographs and other information displayed on this website are accurate. However, minor errors, omissions or differences may occasionally occur.

Product colours and textures may appear differently depending on lighting, photography and the settings of the device used to view them. Images are provided as accurately as reasonably possible but may not always represent the exact colour visible in person.

If a material pricing or product-description error is identified, Boetiek reserves the right to correct it. If the error affects an order that has already been placed, we will contact the customer before fulfilling the order and deal with the matter in accordance with applicable South African law.

Nothing in this legal notice excludes or limits any right or remedy available to a consumer under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.

INTELLECTUAL PROPERTY

Unless otherwise indicated, all content appearing on this website is owned by or licensed to Boetiek. This includes Boetiek’s name, logo, photographs, product images, campaign material, graphics, written content, website design and other creative material.

No content may be copied, downloaded, reproduced, altered, distributed, published, sold, used commercially or presented as another person’s work without Boetiek’s prior written permission.

REVIEWS, SOCIAL MEDIA AND PUBLIC STATEMENTS

Boetiek welcomes genuine feedback, including honest criticism based on a customer’s personal experience. Customers are entitled to express their opinions and exercise their rights under applicable consumer-protection legislation. We ask that feedback be communicated truthfully, fairly and respectfully.

No person may knowingly publish, share or distribute content concerning Boetiek, its directors, employees, suppliers or representatives that:

• contains materially false or misleading statements presented as fact;

• makes serious allegations without a reasonable factual basis;

• is defamatory, threatening, harassing, discriminatory or abusive;

• unlawfully discloses another person’s private, confidential or personal information;

• impersonates another person or misrepresents the writer’s identity, experience or relationship with Boetiek;

• uses fake accounts or coordinated activity to manipulate ratings or reviews; or

• infringes another person’s intellectual-property or other legal rights.

Boetiek will not challenge or seek to remove a review merely because it is negative or critical.

However, where content is reasonably believed to be fabricated, unlawful, defamatory, threatening, malicious or contrary to a platform’s rules, Boetiek reserves the right to:

• preserve relevant evidence;

• respond publicly with accurate information;

• request information or substantiation;

• request a correction or removal;

• report the content or account to the relevant platform; and

• pursue any remedy available under South African law.

Customers are encouraged, but are not required, to contact Boetiek at info@boetiek.shop to allow us an opportunity to investigate and resolve a concern.

Nothing in this notice prevents a customer from sharing a truthful account of their experience, exercising a consumer right or submitting a complaint to an appropriate consumer authority or regulatory body.

CUSTOMER CONTENT

If you tag Boetiek, send us photographs or videos, or publish content featuring Boetiek or its products, this does not automatically give Boetiek permission to use that content for advertising or commercial purposes.

Where Boetiek would like to republish customer content for promotional purposes, we will request permission where reasonably required.

THIRD-PARTY WEBSITES AND SOCIAL-MEDIA PLATFORMS

This website may contain links to social-media platforms and third-party websites. These links are provided for convenience.

Boetiek does not control third-party websites or platforms and is not responsible for their availability, security, privacy practices, terms, policies or independently published content. Accessing a third-party website is done at the user’s own discretion.

PRIVACY AND PERSONAL INFORMATION

Boetiek processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013.

Information about the collection, use, storage and protection of personal information should be read together with Boetiek’s Privacy Policy and Cookie Policy.

WEBSITE AVAILABILITY AND LIABILITY

Boetiek takes reasonable steps to keep the website secure and available. However, uninterrupted or error-free access cannot be guaranteed.

To the fullest extent permitted by law, Boetiek will not be liable for loss caused solely by temporary website interruptions, third-party systems, internet failures, malicious software or circumstances outside Boetiek’s reasonable control.

This provision does not exclude or limit any liability, consumer right or remedy that may not lawfully be excluded under South African law.

CHANGES TO THIS NOTICE

Boetiek may update this legal notice when reasonably necessary to reflect changes to the website, our business practices or applicable law.

The latest version will be published on this page together with its effective date. Changes will not retrospectively remove rights that a customer has already acquired under applicable law.

APPLICABLE LAW

This website and legal notice are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court, consumer authority or other lawful dispute-resolution body having jurisdiction.

CONTACT BOETIEK

Questions, complaints or requests concerning Boetiek, an order or this website may be directed to:

Boetiek Shop (Pty) Ltd
Trading as Boetiek
Registration number: 2025/730887/07
79 Kloof Street
Gardens
Cape Town
Western Cape
8001

Email: info@boetiek.shop
Website: www.boetiek.shop

Boetiek respects your privacy and is committed to protecting your personal information.

We collect customer information solely for the purpose of processing orders, improving our service, and communicating with you where necessary.

Your information will never be sold or shared with third parties, except where required to fulfil your order (such as courier services).

By using our website, you consent to the collection and use of your information in accordance with this policy.

At Boetiek, each piece is carefully curated with intention—designed to be worn, loved, and kept. We encourage thoughtful purchasing and are always available to assist with sizing and styling prior to checkout.

Our Policy

Full-priced items may be returned for exchange or store credit within 7 days of purchase, provided that:

• The item is unworn, unwashed, and in original condition
• All original tags are attached
• Proof of purchase is provided

Discounted or sale items are final sale and are not eligible for return or exchange under any circumstances.

Refunds, Reversals & Store Credit

South African Card Holders

• Refunds (including card reversals or EFT payments) are only applicable for items that are returned within 7 days and that are undamaged and not faulty. 
• Such items must be returned and presented within 7 days of purchase to qualify.
• Approved refunds will be processed:
  • Back onto the original card used for purchase, or
  • Via EFT

For all other returns, a store credit will be issued. No refunds or reversals will apply.

International Card Purchases

• Refunds via bank transfer or card reversal are not available
• Returns will be issued as store credit only
• If a store credit cannot reasonably be used, a cash refund may be considered in exceptional cases, subject to management approval
• A 15% processing fee will be applied to any approved cash refund
• All requests must be made within 7 days of purchase

In-Store Purchases

Returns and exchanges must be completed in-store within 7 days of purchase.

Online Orders

Return requests must be submitted within 5 days of delivery in order for item to arrive back in store reliably within 7 days. 

Return courier costs are the responsibility of the customer, unless otherwise agreed in exceptional circumstances.

The store needs to be contacted prior to return courier and once approved, items must be returned to Boetiek promptly.

Condition of Returns

All items are inspected upon return. Boetiek reserves the right to decline any return that does not meet the above requirements.

A Note on Our Approach

We are committed to maintaining a refined and considered retail experience. Our policy is designed to balance flexibility with the integrity of a curated boutique environment.

Our team is always available to assist in finding an alternative that works beautifully for you.

Contact

For all return requests or queries:
info@boetiek.shop
WhatsApp: +27 76 480 7037

Shipping & Delivery Policy

At Boetiek, we aim to ensure a seamless and reliable delivery experience, reflecting the care with which each piece is selected.

Delivery Within South Africa

• Free delivery on all orders over R 2 000
• A flat rate of R230 applies to orders under R 2 000
• All orders are delivered within 3–5 working days

Order Processing

• Orders are processed within 1–2 working days
• Once dispatched, you will receive a tracking link via email or SMS

Delivery Areas

We deliver nationwide across South Africa, with a focus on reliable service to both major cities and outlying areas.

• Cape Town deliveries may arrive sooner depending on location
• Outlying or remote areas may experience slight delays

Important Notes

• Deliveries are made during business hours (Monday–Friday)
• Please ensure that the delivery address provided is accurate to avoid delays
• A contact number is required for courier coordination

In-Store Collection

You are welcome to collect your order from our boutique:

Boetiek
79 Kloof Street
Cape Town

You will be notified once your order is ready for collection.

International Shipping

We do not currently offer international shipping.

Contact

For any delivery-related queries:
info@boetiek.shop
WhatsApp: +27 76 480 7037

By using this website and placing an order with Boetiek, you agree to the following terms.

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

Prices are displayed in South African Rand (ZAR) and are subject to change without notice.

Boetiek reserves the right to refuse or cancel any order where necessary, including in cases of pricing errors or suspected fraud.

All content on this website, including imagery and text, is the property of Boetiek and may not be used without permission.

Use of this website is at your own risk.